Our Commitment

At Blair Wright Ltd, we are committed to delivering repairs that meet manufacturer specifications, safety standards, and long-term durability — not just insurer cost targets.

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Estimates

All estimates are based on visible damage only and are subject to additional damage being identified during repair. Parts prices are subject to change due to supplier pricing, exchange rates, and availability. Any variation in repair or parts cost will be included in the final invoice and remains the responsibility of the customer.

 

Insurance Work

While we work with insurers, our responsibility is to ensure your vehicle is repaired correctly and safely.

• You remain responsible for all costs relating to your vehicle

• This includes excesses, shortfalls, or declined claims

• We are not obligated to follow insurer repair methods where they conflict with quality or safety standards

 

OEM Repair Standards

We prioritise manufacturer-approved repair methods.
If insurer instructions differ, we will:

• Advise you

• Recommend the correct repair approach

• Require written approval for any deviation

 

Payment & Vehicle Release

• Payment is required before the vehicle is released

• We reserve the right to retain possession of the vehicle until all costs are paid

 

Storage

Storage fees may apply where vehicles are:

• Not collected promptly

• Delayed due to external factors (insurance, approvals, etc.)

 

Timeframes

Repair timeframes are estimates and may be affected by parts supply, insurer approvals, or additional damage.

 

Your Responsibilities

Please remove all personal belongings before repair. We cannot accept responsibility for items left in the vehicle.

 

Warranty

We stand behind our workmanship and will address any issues relating to the quality of our repairs.

 

Legal

All work is carried out under New Zealand law.