ISO 9001 : 2008
ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies.
Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include:
A set of procedures that cover all key processes in the business
Monitoring processes to ensure they are effective
Keeping adequate records
Checking output for defects, with appropriate and corrective action where necessary
Regularly reviewing individual processes and the quality system itself for effectiveness, and facilitating continual improvement
ISO 9001:2000 Quality management systems is intended for use in any organization which designs, develops, manufactures, installs and/or services any product or provides any form of service.